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Jmate is for those who approve our brand and who are willing to pursue us.
100% satisfaction guarantee
We’ll replace damaged goods at no charge, or issue a full refund if you’re not satisfied with your order.
Over 188498 successfully shipped orders
We’ve made as many happy customers as many orders we shipped.
Hours: ALL WEEK FROM 9 AM TO 9 PM
Ordering and shipping questions
Once the order is fulfilled, a track number will take place and will be sent to the email you ordered. And then you can visit these two site: https://tools.usps.com/go/TrackConfirmAction_input
Also you can contact us at email@example.com.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date that it is placed. U.S orders will be shipped out from CA warehouse, it will take about 5 business days to arrive.
Yes, we are free shipping worldwide.
We are free shipping worldwide,so you don’t need to spend a cent.
Yes, absolutely! All of our packaging is discreet! Your package will arrive looking just like any other mail in your mailbox.
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Yes, this portable charger is compatible with a Juul! It is made specifically to be used with a Juul.
In a word: yes. We sell 100% authentic products that we purchase directly from either the manufacturer or an authorized distributor.
Nope,only Juul pods.
This case was designed with proper size and shaped well. When you put your device into it. All pods and device will be attached steady. When you want to get pods or device out. You can get your device from the case effortless with the gap design for fingers.
Can I exchange or return my order?
It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.
Please turn to Return/Refund Policy and get more details.
Our customer service team will solve your problems as soon as possible.
Can I amend my order?
Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order has been processed, such as shipping details, quantity of item.
Please make sure all the information is correct when you checkout.
Will I receive an order confirmation?
Once we receive your online order, we will send you an e-mail confirmation so you know that your order has been received.
About method of payments
What methods of payments are accepted?
We only accept payal method,so far.
Can I buy your products wholesale/in bulk?
We do offer wholesale pricing for those looking to place large orders. We can also customize any products listed on our site with your logos and other specifications. Just reach out to our customer support firstname.lastname@example.org or wholesale Inquiry email@example.com, and they will be able to assist you.