General questions

1. Who is Jmate for?

Jmate is for those who approve our brand and who are willing to pursue us.

2. Why should I choose Jmate?

100% satisfaction guarantee

We’ll replace damaged goods at no charge, or issue a full refund if you’re not satisfied with your order.

Over 188498 successfully shipped orders

We’ve made as many happy customers as many orders we shipped.

3. When is customer service available?

Hours: ALL WEEK FROM 9 AM TO 9 PM

Ordering and shipping questions

1. How can I track my order?

Once the order is fulfilled, a track number will take place and will be sent to the email you ordered. And then you can visit these two site: https://tools.usps.com/go/TrackConfirmAction_input

https://www.17track.net/en

Also you can contact us at support@jmate.net.

2. When will my order arrive?

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 6-17 business days from the date that it is placed. U.S orders will be shipped out from CA warehouse, it will take about 5 business days to arrive.

3. Do you ship international orders?

Yes, we are free shipping worldwide.

4. How much is shipping?

We are free shipping worldwide,so you don’t need to spend a cent.

5. I need this to be mailed in a discreet package, can you do that?

Yes, absolutely!  All of our packaging is discreet!  Your package will arrive looking just like any other mail in your mailbox.

6. When will my order ship out?

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

About Products

1. Is this compatible with Juul?

Yes, this portable charger is compatible with a Juul! It is made specifically to be used with a Juul.

2. How many milli-amps hours (mAh) isJmate Charger?

The Jmate Charger for JUUL contains 1200mAh. The Jmate P2 for JUUL contains 800mAh.

3. Are your products authentic?

In a word: yes. We sell 100% authentic products that we purchase directly from either the manufacturer or an authorized distributor.

4. Does this fit non-official pods / other compatible Juul pods such as Ziip pods?

Nope,only Juul pods.

5. Do Juuls get stuck in your case like every other off-brand over seas products?

This case was designed with proper size and shaped well. When you put your device into it. All pods and device will be attached steady. When you want to get pods or device out. You can get your device from the case effortless with the gap design for fingers.

About orders 

Can I exchange or return my order?

It is a pity that we do not provide exchange service for anyone. If your order have any faulty or issue, contact us within 24 hours once you get the parcel.

Please turn to Return/Refund Policy and get more details.

Our customer service team will solve your problems as soon as possible.

Can I amend my order?

Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order has been processed, such as shipping details, quantity of item.

Please make sure all the information is correct when you checkout.

Will I receive an order confirmation?

Once we receive your online order, we will send you an e-mail confirmation so you know that your order has been received.

About method of payments

What methods of payments are accepted?

We only accept payal method,so far.

About wholesale

Can I buy your products wholesale/in bulk?

We do offer wholesale pricing for those looking to place large orders. We can also customize any products listed on our site with your logos and other specifications. Just reach out to our customer support support@jmate.net or wholesale Inquiry wholesale@jmate.net, and they will be able to assist you.